This privacy policy explains how Cycle Savvy processes personal data in connection with its website and bicycle repair workshop services. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, and it applies to users in Hong Kong and nearby districts who contact us or use the site.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to support site delivery and security.
We receive personal data when you submit a contact form, send an email, call us, or visit the workshop with a service inquiry. Technical data is generated automatically when you access the website, and service preference details may be recorded when you ask about bicycle servicing or repairs.
We use cookies for essential site operation and to store privacy preferences. We do not confirm the use of analytics or marketing cookies on this website. Cookie data is used in a limited way to keep the site functioning and to respect your selected settings.
You can manage cookies through your browser settings and, where available, through site preference controls. Essential cookies support basic site functions, and preference cookies help remember your privacy choices. Disabling some cookies may affect how the site works.
We use personal data to respond to service inquiries, arrange bicycle intake, confirm scope and quotes after inspection, coordinate repair and collection steps, and provide service summaries. Data is also used to operate the website, maintain security, manage technical delivery, and keep records needed for administration and lawful compliance.
We may share limited data with service providers that help us operate the website, deliver technical functions, or support communications related to inquiries and workshop administration. Any such sharing is limited to what is needed for the task and is handled under confidentiality and purpose restrictions appropriate to the service involved.
We may disclose personal data to public authorities, legal advisers, or other parties when required by applicable law, to respond to lawful requests, to protect our rights, or to address security or fraud concerns. We may also share information where it is necessary to complete a service transaction or maintain workshop records in a lawful manner.
Privacy rights lifecycle
You may ask us to access, correct, or delete personal data that we hold about you, and you may also raise concerns about how it is used. Where a request cannot be fully granted, we will explain the reason in line with applicable law and the operational needs of the workshop.
To make a privacy request, provide enough information for us to identify the relevant record and confirm your connection to it. We may ask for additional details before acting on the request, especially where the request concerns service records, contact history, or technical logs.
We retain personal data for as long as needed to respond to inquiries, manage workshop services, maintain records connected with completed work, and meet legal or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate, taking into account the nature of the record and any ongoing obligation to keep it.
If we make material changes to this privacy policy, we will update the published version on the website and may use reasonable service channels to draw attention to the change where appropriate. The revised notice applies from its stated effective date.
Use the contact details below for questions about this notice or the handling of your personal data.
